FAQ
When will you leave your factory and to have your spring festival holidays?
20Days in total
Can the equipment be installed under hot weather?
Yes
Can Your products be installed under the cold weather?
Yes
Will you will attend the fair to show your products?
We attend the Hongkong lighting fair and Canton fair every year.
How long it takes you to provide the designing options for us?
7Days.We can also supply the free drawing and 3D photos to confirm before the productio
What is your products standardization?
CE certificate for EU market and UL approval for North American market and SAA certificate for Australia market.
How do you pack the equipment?
Supply strong packing and pass the drop test.
Can you can design the equipment according to our size?
Yes, we have strong designer team to develop products base on your requests.
How many years have your company made this kind of equipment?
20 years export experience to 60 countries.
How many staffs do you have in your factory?
50Workers in our factory.5 engineers and 5 designers.1500 square meters workshop; 200 square meters export office; 300 square meters showroom;
Do you have any real project pictures of the equipment?
Yes
How far is your factory from the city hotel?
30 Mins
How far is your factory from the airport?
2.5Hours
How long it will take from guangzhou to your factory?
Our company is located in Zhongshan city(capitale of China lighting). It's convenient to go to our company by bus or by railway from Guangzhou airport. also you can take Ferry from Hongkong to Zhongshan.
Where is your factory located?
Located on Henglan Town, Zhongshan City, Guangdong Province, China
Do you provide free spare parts?
3% spare glass/crystals
Do you have detailed and professional installation manual?
Yes, we can offer detailed and professional installation manual
If OEM is acceptable?
OEM and ODM is warmly welcome.
Do you provide sample? Free or charge?
Small quantity trial order can be acceptable. 1Pc of sample can be made if you need.We can return sample fee once you place mass order.
What is your term of payment?
30% deposit before prodution, 70% balance against copy bill of loading
What is your MOQ?
Generally, for normal size chandelier, pendant and ceiling lamp, we accept 10 pcs order. For big chandeliers, we accept 5 pcs order. for table lamp and floor lamp, we accept 20 pcs order.
Are you a trading company or a manufacturer?
Manufacturer
How long is your delivery time?
Normally, 25-40 days after we receive the deposit.
How many production lines in your factory?
3 proudtion lines
